National Human Trafficking Hotline
What is the National Human Trafficking Resource Center?
The NHTRC is a Department of Health and Human Services (HHS)-funded program operated and implemented by Polaris Project for the purpose of providing a national, 24-hour, toll-free hotline number for the human trafficking field in the United States. The NHTRC works to help improve the national response to protect victims of human trafficking in the U.S. by providing callers with a range of comprehensive services. Available services include: crisis intervention, urgent and non-urgent referrals, tip reporting, and comprehensive anti-trafficking resources and technical assistance for the anti-trafficking field and those who wish to get involved. To perform these functions, the NHTRC maintains a national database of organizations working in the anti-trafficking field as well as a library of available anti-trafficking resources and materials. The NHTRC also works in collaboration with the infrastructure of the anti-trafficking movement in the United States, which includes HHS Rescue and Restore coalitions, DOJ-funded Human Trafficking Task Forces, FBI Innocence Lost Task Forces, Federal victims’ services and outreach grantees, statewide human trafficking task forces, community-based initiatives, and on-going research projects.
Who Can Call the NHTRC?
The NHTRC is equipped to handle calls from all regions of the United States from a wide range of callers including, but not limited to: potential trafficking victims, community members, law enforcement, medical professionals, legal professionals, service providers, researchers, students, and policy-makers.
Hours of Operation
The NHTRC is available to answer calls from anywhere in the country, 24 hours a day, 7 days a week, every day of the year. Calls requiring urgent action are processed 24 hours a day, 7 days a week. Non-urgent requests, such as requests for information, materials, or resources, are processed primarily between the hours of 9am and 7pm EST, Monday through Friday. If a non-urgent request comes in between 7pm and 9am EST, on the weekend, or on a holiday, a message will be taken by the call specialist on duty, and full-time program staff will respond to the request within two to three business days, allowing for holidays. A chart detailing the available services of the NHTRC is available below:
Crisis Calls: 24 hours/7 days
Reporting Tips About Trafficking Situations: 24 hours/7 days
Training & Technical Assistance Requests - URGENT: 24 hours/7 days
Training & Technical Assistance Requests – NON-URGENT: 9am – 7pm
Referrals- URGENT: 24 hours/7 days
Referrals- NON-URGENT: 9am – 7pm
General Information Requests: 9am – 7pm
What is the Need for the NHTRC?
More than six years after the passage of the Trafficking Victims Protection Act (TVPA) of 2000, the anti-trafficking field in the United States has made significant progress but also faces a number of persistent challenges. The NHTRC will help to address some of the common challenges within the field including low levels of victim identification and certification relative to the scope of the problem; a need for more common infrastructure to disseminate information and best practices to the growing field; a need for more coordinated training and technical assistance efforts; and a need for strengthened communications among federal, state, and local anti-trafficking initiatives within the government, non-government, and private sectors. As a whole, there is an urgent need for capacity building in the field to facilitate an increase in the number of victims identified, the number of traffickers brought to justice, and the number of survivors receiving critical social services. The NHTRC is part of Polaris Project’s Training, Technical Assistance, and Strategic Support Program (TTASP), which exists to help improve the systemic response to protecting victims of human trafficking in the United States.
What are the Goals of the NHTRC?
Using a strengths based model, the NHTRC seeks to foster increased local ownership and engagement by connecting callers with anti-trafficking practioners in communities nationwide that are best equipped to serve victims in their local area. The NHTRC will help meet the following critical needs in the field through the following areas:
- Increase the effectiveness of trainings, technical assistance, and strategic support throughout all levels and sectors of the anti-trafficking movement;
- Increase the number of victims identified, provided with referrals, and served in the country;
- Develop new and cutting edge anti-trafficking strategies focused on regional suppression of anti-trafficking networks;
- Improve local, regional, and national levels of coordination and communication; and,
- Provide more accessible and comprehensive promising practices, including practitioner-based training, technical assistance, and strategic support.
Types of Calls Made into the NHTRC National Hotline
Calls that come into the NHTRC are categorized into the following six “Call Types:" Cisis calls; Tips about potential cases of human trafficking; Training and technical assistance requests; Referral requests; General information requests; and Related calls.
To report a tip, request training and technical assistance, or to request referrals and resources, please contact the NHRTC at: 1-888-3737-888 or email us at: NHTRC@PolarisProject.org
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Polaris Project | P.O. Box 77892 Washington, DC 20013 | Tel: 202-745-1001 |
Fax: 202-745-1119 | http://www.polarisproject.org/